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TULA Skincare Help Center and FAQs

We're so glad you asked!  Everyone's skin is unique—so we recommend taking our quick & easy Skin Quiz as a first step. The Skin Quiz will allow us to learn a bit more about you & provide personalized product recommendations based on your skin & lifestyle. 

If you have questions or want to get product recommendations from one of our skin experts, chat with us or send us an email at help@tulaskincare.ca & our expert support team can help find the best TULA products for you.  If you're looking to target specific concerns or have certain areas you'd like to focus on, make sure to include that so we can help you reach your skin goals. 💙

Get a personalized TULA routine just for you!

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Make sure your email & password are entered correctly.  If you need to, you can request a password reset here.
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If you're still having trouble accessing your account, get in touch with our support team so we can help. 

New to TULA?  Create your TULA Account here. 💙

Trouble logging into my TULA account

Can't wait for your TULA to arrive? We know the feeling! 

Once your order ships, we’ll send you tracking information as soon as it’s available so that you can follow along as your order makes its way to you. You can always view your order's status directly in your TULA account. From there, the status is updated by the carrier as it makes its way to you!
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​​​​Please note once a label is created in the carrier system it can take up to 24 hours to generate tracking information. If your tracking number isn’t being updated or does not appear to be working at all, please get in touch with our support team at help@tulaskincare.ca. 💙

Where is my order?

We all love a good deal, right?  As a quick reminder, only one discount code can be applied per order, & each code can only be used once per customer. 

Discount codes are not valid on previous orders, gift cards, auto-delivery items & a few other promotional items. Other restrictions may apply.  Please email help@tulaskincare.ca if you're still having trouble. It’s helpful to include what’s in your cart in your message so that our team can provide you with the most accurate information in their reply. 

Pssst: If you're not already subscribed to our mailing list, add your email here so you'll be notified of all things TULA, sales & promotions included! 💙

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